Author: James Ewen

James is the head of marketing at Tamoco

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Marketing & Advertising

The 5 steps to creating an effective proximity campaign

mobile targeting location data

If you’d like to know more about mobile proximity marketing, then you’re in the right place. We’ve put together 5 key steps for mobile marketing success.

 

Step 1 – What are you trying to promote?

This is where you’ll develop a better understanding of your product. If you’ve previously run campaigns with Tamoco you’ll already have a much better understanding of which products provide the most engagement through mobile. But don’t worry if not. Our team is here to help. We can run listening campaigns to help find where your ideal customer is and where is best to target them.

 

Step 2 – What’s your offer or call to action?

Again, previous campaign data will provide concrete results on this. The point to make here is that it’s not necessarily all about giving something away for nothing. With proximity mobile marketing the consumer sees your advert when it’s relevant. Some of our most successful campaigns have simply notified audiences of relevant venues and products. If it’s relevant to the user, then there’s a high chance they’ll be interested, regardless of huge discounts.

 

Step 3 – Where should a user receive your notification?

There are a few options here. It depends mainly on the product you are trying to push. It also depends a lot on your competitors.  You can run footfall campaigns that are triggered in locations that are close by to your venue. Audiences will probably have shopping on the mind when in an area close to your store. Therefore, they are much more likely to respond to your content. As a rule of thumb, customers are much more likely to visit if they are nearby, rather than at home in their PJs.

Another option is location triggering around a competitor. Reaching users as they are about to enter a similar store always works well as a proximity campaign. These audiences are already in the right frame of mind to buy your product. A tailored notification could be just the trick to inspire a visit to your store or to generate interest in your product.

 

Step 4 – When should your content be delivered?

Timing is important in creating highly personalised content and it provides value for the consumer. Why send a notification for ice-cream when there’s a storm? Why encourage visits to your bar at 9 am? Other methods of marketing don’t differentiate and this can just waste marketing spend. Proximity notifications can be triggered based on a multitude of factors, from the weather to the time of day, allowing for you to increase personalisation and optimise spend.

 

Step 5 – Attribution

No that’s not it. We like to help brands measure and understand their marketing efforts. We can accurately measure the effectiveness of proximity campaigns using the tech on our network. In-venue sensors will measure store activity. This allows for great measurement of ROI and helps for businesses of all kinds to gain a better understanding of customer behaviour.

It also means you can retarget those who are interested in your brand or product. Campaign data is valuable for retargeting purposes, and you can improve marketing efficiency throughout various channels.

Of course, the very nature of personalised advertising can be much more complicated than this. That’s why we recommend that you get in touch with our team. We’d be more than happy to suggest the best campaign for your budget and assist you with any further questions that you may have.

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Discover location based marketing

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Categories
Marketing & Advertising

Retail, the IoT and the stores of the future

It’s a hot topic at the moment – how will retail adapt to the current challenges facing brick and mortar stores?

Online shopping is on the rise and customers are using stores as showrooms whilst purchasing elsewhere. Retailers are looking to bridge the gap between the growing digital world and the traditional in-store experience.

A recent report states that over 70 percent of retailers are now looking to invest in IoT tech to improve their in-store experience. Further, 90 percent are looking to incorporate mobile into their in-store experience. The IoT and proximity tech is becoming more popular in the retail space. Here’s how retailers are using it to find omnichannel solutions to the big retail problems.

 

Using the IoT to personalise the customer retail experience

Personalising the mall or store experience will boost in-store engagement rates. Deployed IoT sensors can measure where users are in real-time. Targeting users based on their location is one solution for retailers. These proximity campaigns create value for the customer. By receiving advertising content when it’s most relevant, shoppers are more engaged.

Proximity sensors are now accurate up to one meter. Combining these with the connected IoT delivers content to shoppers when they are in highly specific locations. Reaching consumers in this moment personalises the shopping experience and it also improves brand image. The retail store of the future will be an individual experience and the in-store experience will need to be adapted accordingly. One benefit of the IoT and proximity is that it works in real time. This means in-store content can update live, depending on who’s in front of it. It’s in these micro moments that retail personalisation will be most prevalent. This will create high value for retail brands.

Digital customer engagement will help create smart retail spaces. For example, using in-store location to order out of stock products. Or even using digital channels to order in-store products for home delivery. Some retailers are even trying to implement the delivery of in-store items to your car. Adding personalisation and convenience to the buying journey is key for retailers. The best way to achieve this is through the internet of things and its accompanying location enabled tech.

 

Leverage data from the IoT for insights.

Digitalising the in-store shopping experience isn’t where this story ends. Using proximity networks it’s possible to gain real-time insights into your customers. The IoT consists of millions of proximity sensors which can shed light on how your retail space operates. Customers make purchases on multiple devices and in many different ways. It’s important for retailers to understand these trends and incorporate them into their omnichannel retail strategies. It’s about understanding how your customers are interacting with your brand. The IoT makes it possible to understand where to reach customers elsewhere on the buying journey.

Using the internet of things to understand how your customers move and interact with your retail store must be high priority for retailers. Location data from proximity sensors can help inform this. This data provides insights on how advertising or promotions affect store visits in real-time. Marketing activity can be measured based on cost per visit. Or even to understand the performance of in-store promotions.

The internet of things is growing quickly. Along with the accompanying proximity tech it will change the retail landscape. Make sure your brand is on board.

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